Poesie Dreamwear ships within Italy by GLS and worldwide by Fedex, DHL or UPS.

Outside EU, Import Duties or any local sales tax, if any, are unpaid and customer’s sole responsability.

Shipping rates:

– Italy, 10 euro, free for orders over 250 euro
– Cyprus, Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Luxembourg, Slovakia, Spain, Sweden, Switzerland, Ireland 20 euro
– United Kingdom, Portugal, Romania 25 euro
– Denmark, Greece, Norway, Poland, 30 euro
– Usa, Canada 30 euro
– Africa, Asia, South Africa, Russia, Turkey, Mexico, Australia, 40 euro
– Egypt, India, 45 euro
Rest of the world 40 euro

Returns and Refunds
If the products do not satisfy you, you can ask for a refund or exchange. Customers are responsible for return shipping costs and original shipping costs are non-refundable.
Purchased items can be returned within 7 days from the delivery date. Returns shipped after 7 days will not be accepted To carry out the return procedure you must send an e-mail to to obtain a return authorization.

Products that has been authorized for returns must be returned in their original packaging to ensure that they are not damaged during shipment.
The package must be delivered by fast courier at your expenses to the following:

We will send you a confirmation email for the receipt of the return and for the activation of the refund procedure.
After receiving the email in which we confirm receipt of the return, we will make the refund within 24 hours. Any delay in the refund may depend on the reference bank, credit card or PayPal account. The refund is made on the same credit or debit card used for payment.

Sales Items are final and not returnable.

Special custom made orders are final and not returnable.